Cancellation & Refund Policy

We understand that mountain plans change. This policy explains how cancellations and refunds work for bookings made directly with Mandukya through this website or our team. It forms part of our Terms & Conditions.

1. Cancellation by you

Cancellation windows are measured against 2:00 PM on your scheduled arrival date.

2. Our re-booking promise

We believe a cancellation policy should be fair in both directions, and we are fully transparent about this: we never keep two payments for the same nights.

If you cancel less than 15 days before check-in and we receive another confirmed booking for the same villa on your dates, we will refund the full amount you paid — even though the cancellation window has closed. If only some of your nights are re-booked, the re-booked nights are refunded proportionately.

You do not need to chase this. We track cancelled dates ourselves, initiate the refund as soon as a replacement booking is confirmed, and inform you in writing when it is done.

3. Early departure

If you choose to leave before the end of your stay, the unused nights are not refundable.

4. Cancellation by us

If we ever have to cancel your booking — for example because of damage to the property, or weather and road conditions that make the stay unsafe — you will be offered the choice of rescheduling to mutually convenient dates or a full refund of everything you paid us. This is the full extent of our liability for a cancellation from our side.

5. How refunds are processed

• Approved refunds are initiated to your original payment method within 7 business days of the refund being confirmed to you.
• After we initiate a refund, the time it takes to reach you depends on your payment method and bank — typically 3–5 business days for UPI and wallets, and 7–9 business days for cards.
• Refunds are always made to the original payment method; we do not refund to a different account except where the payment provider requires it.

6. Failed, pending or duplicate payments

If money was debited from your account but you did not receive a booking confirmation, don’t worry — such transactions are normally reversed automatically by the payment provider or bank within 5–7 business days. If the amount has not returned by then, write to us with the transaction reference and we will follow it up with our payment partner until it is resolved. Duplicate payments for the same booking are refunded in full.

7. Bookings made through other platforms

Bookings made through third-party platforms (such as Airbnb) follow that platform’s cancellation and refund policy, as shown to you at the time of booking on that platform.

8. How to cancel or ask about a refund

Email mandukyatandi@gmail.com, or call or WhatsApp Riya (+91 79827 10854) or Jagriti (+91 95218 80096), from the contact details used for the booking, quoting your booking reference. Every cancellation and refund is confirmed to you in writing. We acknowledge refund queries within 48 hours and aim to resolve them within 30 days at the outside.